What is the cost of Shipping?

The shipping and handling charges are referenced at the time of checkout and the customer will be aware about this prior to any payment. For all orders under INR 299 (exclusive of tax) a standard shipping charge of INR 30 will be applicable.

What is the estimated delivery time?

1. When your order request has been confirmed and dispatched, you will receive an email and/ or SMS and/or WhatsApp with certain details including the tracking number and the logistics partner. We typically dispatch most orders within inside 1-3 business days. From the time products are shipped, it tentatively takes 5-7 days for orders to reach destination.
2. We deliver only within India. There may be locations within India which may not be serviceable. Multiple items ordered will reach destination in multiple shipments and times. Please note, estimated delivery times are suggestive, and, on some instances, there might be certain inevitable delays beyond our control. You will be kept informed at all times should such circumstances arise.
3. The estimated time of delivery may fluctuate marginally from one state to another. Days excluding Saturdays, Sundays, and holidays are determined as working days. Delivery of the product may get deferred because of reasons relevant to logistical issues.
4. Delivery will be subject to availability of the products. If we are unable to deliver to the products due to the unavailability of products or for any other reason, we will inform you of the same and refund any pre-paid amounts made by you in relation to the products which could not be delivered. The refund shall take place in accordance with our Refund Policy.
5. We try very hard to ensure your product reaches you within the stipulated time period. But, due to unpredicted situations, if your order does not reach you by the expected delivery time, please drop us an email to cipla.health@cipla.com and we will endeavour to settle your concerns at the earliest.

In case of any questions of queries relating to the Shipping Policy, please write to us at cipla.health@cipla.com.

Returns/Replacement Policy

In what situations can I return/replace a product?

1. Product(s) delivered did not match the items ordered;
2. Product(s) delivered are past or near to its expiry date (products with an expiry date of less than 03 months shall be considered as near expiry);
3. Product(s) delivered were damaged in transit/products having a tampered seal;

WHICH ITEMS CANNOT BE RETURNED OR REPLACED?

1. Product(s) opened/used or tampered.
2. Batch number of the product being returned does not match with the batch number as mentioned on the invoice.
3. Product(s) is without its original packaging.
4. Return or replacement appeal is made after 7 days from date of delivery.
5. Damaged/ missing product(s) is conveyed after 2 days from date of delivery.

How should I proceed if I want to return/replace the product?

1. You may raise a return/replacement request with our customer care within 07 days from the delivery of the product(s) if you have obtained incorrect product(s) or product(s) whose expiry date is up.  In case your product(s) are damaged, or you have received missing product(s), immediately raise request for a replacement within 2 days from the date your product(s) has been delivered.
2. Upon receiving your replacement/refund request, we will verify the authenticity and the nature of the request, and we may ask for photographic proofs of the damaged, tampered, expired or wrong product(s) delivered to you.
3. Once we have gone over your request, our courier partner will pick up the product(s) that have been delivered to you. We will contact you to confirm the date of reverse pick-up.
4. Just in case, our courier partners are unavailable due to certain circumstances in your location, you will be required to self-ship the product(s) via a dependable courier company. In such case, we will compensate you with the courier charges, via any a wallet or a digital payment option, provided the products do not fall under the category of the ‘items that cannot be returned or replaced’.
5. After we receive your product(s), we will authenticate it against your request. If we find that the request is genuine, we will initiate the refund or replacement process.
6. In case of replacement, we will dispatch the product(s) in 3-4 working days post verification. This process can only be fulfilled as per availability of stock.
7. 7. In case of refund, the amount be refunded as per our Refund Policy. For an incomplete order or missing product(s), please raise a request within 2 days of receiving the product on whether you wish to get the missing product(s) delivered or wish to get a refund for the missing product(s). Accordingly, we shall initiate the delivery of the missing product(s) or refund any amounts paid by you in relation to the missing product(s).
8. In the event of frivolous and unjustified complaints regarding the quality and content of the product(s), we reserve the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.  Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Replacement Policy. Return or replacement of product(s) due to allergic reactions is not applicable.

Is it possible to cancel my order?

Please email us on cipla.health@cipla.com and we can assist you in cancelling the order. For any prepaid orders, the payment will be initiated as per our Refund Policy. Order cancellation is subject to shipment status and orders once shipped cannot be cancelled.

Can I replace part of my order?

Yes. You can return any products that are eligible for returns as per the Return/Replacement Policy.

In case of any questions of queries relating to the Returns/Replacement Policy, please write to us at cipla.health@cipla.com

REFUND POLICY

The customer may be contacted to better understand the damage or defect in the product prior to issuing any refund.

Refunds will be initiated through bank transfers. No cash refunds will be made.  Online refunds will be initiated within 5 to 7 business days from the day of refund initiation.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund the amount. For prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

In case of any payment related queries, please write to us at cipla.health@cipla.com